Where does my data live?
Your application and database run on servers in Austria, in a database that belongs to your instance alone. No shared tables with other agencies. AI generation runs on specialist providers, some of them outside the EU — they are named individually in our sub-processor list. You get a signed data-processing agreement (AVV) with your subscription, and a full export on request.
Can I use my own domain?
Yes. You start on yourname.agency-hub.eu within minutes of approval. Add a custom domain such as hub.youragency.com later from the settings page: one CNAME on your side, certificates and routing are handled for you.
What happens after I sign up?
You add a card at checkout, which is authorised but not charged, and your instance is built automatically within minutes. You receive an invitation to set your password, and the 14-day trial starts when your HUB goes live. Cancel before it ends and nothing is charged.
What happens after the 14-day trial?
Your card is charged for the pack you chose, unless you cancel before the trial ends. You can cancel in one click from the billing portal. Everything you built during the trial stays. Cancelling later stops the next renewal; your instance stays readable for 30 days and is then deleted.
Do my clients see your name when they connect Facebook?
Only if you want them to. Out of the box, publishing runs through our reviewed Meta app, so your clients read our app name in the Facebook consent dialog — the same arrangement Buffer, Later and Hootsuite use. If you would rather they read yours, bring your own Meta app: paste its App ID and secret during setup and every consent dialog, Page connection and published post carries your agency's name instead. Worth deciding before you connect the first account, because Messenger and Instagram conversations are tied to the app that received them.
Do client-portal logins count as users?
No. The users in your pack are your own team. Clients who log into their portal to approve posts, sign contracts or look at their numbers are free and unlimited.
Can we use our own AI keys, and what happens to the data?
Yes. Add a provider key under Admin → Integrations and that provider runs on your own account: the provider bills you directly and nothing is metered in credits. Without your own key, generation runs on our platform keys and uses credits. Either way, connection credentials are stored encrypted, your agency has its own database, and the AI providers that process generation requests are named in our sub-processor list.
How do my clients connect YouTube and Google?
Per client, in the HUB: YouTube and Google Ads through Google's normal sign-in, GA4 by giving the HUB viewer access to the property. Google Ads and GA4 are read-only — the HUB reads reports and never changes a campaign or spends money. Every connection can be removed again at any time.
Can I connect Claude or another assistant?
Yes. Every HUB has its own MCP address. Add it as a custom connector in Claude or another MCP client, sign in with your normal HUB login and choose read-only or full access. The assistant then works with your permissions: it reads, drafts posts, tasks and time entries and edits draft cards, but it never schedules, publishes or sends, and admin and security settings stay out of reach. Kai, the assistant built into the HUB, is the other way in.
Can I switch packs or book single modules?
Upgrades apply within minutes; the running period finishes at your current price and the new one starts with the next. Single modules can be added to any pack from €19 per month, or ask us and we book them for you.
Who is behind Agency HUB?
PPY Solutions, a software and AI-automation studio in Pfaffstätt, Upper Austria. Agency HUB runs in production at Tricky Media and is continuously developed.
